Organizational Excellence as one of the ultimate goals of performance management, means growth and improve the performance of an organization at all dimensions, meet expectations of all stakeholders and create a balance between the demands and their expectation and ensure long-term success of the organization
In this regard, the EFQM model, both in Europe and in many Asian countries and the Far East is used for improved performance, evaluation and recovery planning
Since our intention in performing self-assessment means to transfer thinking technology and application knowledge of the system, much of the executive activities will be training shops and establishment of employer and consultant team. Product design according to customer needs usually is done in two ways of Award Simulation and worksheets. And according to the organization′s goals of implementing this system, the level of organizational maturity, organizational effort and time planning (long-term or short-term), one of these methods or a combination of both is suggested. Self-evaluation is in the third phase of implementation.
Self-evaluation is conducted with the aim of creating a logical and codified approach in the company so that, by the necessary integration activities, indexing, measuring, recording, reporting, determining improvement projects and reforming measures, arrangements for the company’s improvement could be made and the considered improvement will be controllable and could be reported to.
Self-assessable and optimization approaches in organizations will be predisposing the following achievements:
- Clarification of areas of performance measurement, KPIs and information flows based on EFQM model
- The standardization of performance reports based on the criteria of the model
- Creating a logical mechanism to move in the direction of improving through defining development priorities, improvement projects, and allocating funds for their implementation
- providing the integration systems planning (strategic planning, operational planning, budget planning, etc.) And internal and external evaluation systems (audits, self-assessments, inspections, annual evaluations)
- Providing comparisons with similar companies based on similar patterns
- providing for participation in national and regional awards to rank right at the sector level
- Promoting a culture of excellence and assessment and evaluation experts and the possibility to make use of internal evaluation to assess the performance of other companies
Since the EFQM model and its introduced approaches are a generic and public version generic, all service, industrial and governments organizations can benefit from the advantages of this model. Obviously, organizations that are thought to improve and move toward excellence are in priority.